Terms

Effective October 7, 2026

These terms come in two parts. Part A applies to businesses that use SSEI Loyalty. Part B applies to shoppers who join a shop's rewards program. "SSEI", "we" and "us" mean SSEI LLC. Our Privacy Policy explains how we handle information.

Part A. Terms of Service for businesses

1. The service

SSEI Loyalty provides digital stamp cards, a counter check-in screen, an owner page, customer list exports and, depending on your plan, automated text messages, Google review requests, review reply help and register (POS) connections. Some features are switched on during your setup call.

2. Accounts and private links

You must give accurate information and be authorized to act for the business you sign up. Your owner page and check-in screen use private links. Keep them confidential, and tell us right away if you think one has been shared, so we can replace it. You are responsible for activity through your links.

3. Free start, plans and payment

• You can use SSEI Loyalty free until your setup call. On that call you choose a plan, or you may stop using the service with nothing owed.
• Paid plans are billed monthly, per location, at the price shown when you choose your plan. Setup is included.
• There is no long-term contract. You can cancel any time, and your plan ends at the end of the month you've paid for. We do not give refunds for partial months.
• We may change prices with at least 30 days' email notice. Changes apply from your next billing month.

4. Your data

Your shop's customer list and rewards data belong to you. You can download it any time from your owner page, including for 90 days after you cancel. We use it only to provide the service to you, as described in our Privacy Policy.

5. Your responsibilities

• Honor your rewards. You are responsible for the rewards you offer and for giving them to shoppers who earn them. If you change or end your program, give members reasonable notice and honor rewards already earned.
• Follow the law. This includes consumer protection, privacy and marketing laws, and the rules for texting customers. Only collect shoppers' information through the service with their knowledge, and don't upload phone numbers for texting unless those people agreed to receive texts from you.
• Reviews. You may not offer stamps, discounts or anything else in exchange for reviews, ask only happy customers for reviews, require staff to hit review quotas, or ask customers to write specific content. These practices break Google's policies and the FTC's rule on consumer reviews, and we will not support them.
• Review replies. When we draft or post review replies for you, we post only replies you have approved. You are responsible for the content of replies you approve.
• Acceptable use. Don't use the service to send spam or misleading messages, to collect information for unrelated purposes, or to interfere with the service or other users.

6. Text messages

Texting features start only after the required carrier registrations for your business are approved. We may pause texting if carriers, our provider or the law require it, or if we see complaints or misuse.

7. Third-party services

Register connections, Google Business Profile, text message delivery and similar features rely on other companies' services. Their availability and terms are outside our control, and we are not responsible for changes they make.

8. Suspension and termination

We may suspend or end your account if you break these terms, don't pay, or use the service in a way that could harm shoppers, other customers or SSEI. Where reasonable, we will tell you first and give you a chance to fix the problem. When your account ends, you can still download your data for 90 days.

9. Disclaimers

We work hard to keep SSEI Loyalty running and accurate, but the service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not promise specific results, such as a number of visits, sales or reviews.

10. Limitation of liability

To the extent the law allows, SSEI is not liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim.

11. Indemnity

You agree to defend and compensate SSEI for claims arising from your rewards program, the messages and review replies you approve, or your breach of these terms or the law.

12. Changes to these terms

We may update these terms. For significant changes we will email you at least 30 days before they take effect. If you keep using the service after that, the new terms apply.

13. General

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Disputes will be handled in the state or federal courts located in Broward County, Florida. If any part of these terms can't be enforced, the rest stays in effect.

Part B. Rewards Program Terms for shoppers

1. Who runs the program

Each rewards program is offered by the shop named on your stamp card, not by SSEI. SSEI provides the technology. The shop sets its rewards and is responsible for honoring them.

2. Joining and earning

• Membership is free. Joining does not require a purchase.
• One membership per phone number per shop. Give your phone number at the counter to collect a stamp, generally one stamp per visit.
• When you reach the required number of stamps, you can redeem the reward at that shop. Rewards have no cash value, can't be transferred or sold, and can't be combined with other offers unless the shop says so.

3. Changes and ending a program

A shop may change or end its program. If it does, it should give members reasonable notice and honor rewards already earned. Stamps and rewards may be removed if they were earned by fraud or misuse.

4. Text messages

• If you check the box to receive texts, you agree to receive recurring rewards updates and offers from the shop you joined, sent through SSEI Loyalty.
• Agreeing is optional and is not a condition of any purchase.
• Message frequency varies, up to 4 messages per month. Message and data rates may apply.
• Reply STOP to cancel at any time. Reply HELP for help, or email info@sseillc.com.
• Carriers are not liable for delayed or undelivered messages.

5. Your information

See our Privacy Policy for how your name, phone number and rewards activity are used and shared. We never sell your information or share your phone number with third parties for their marketing.

6. Questions

Ask the shop, or email info@sseillc.com.

Contact

SSEI
info@sseillc.com