Privacy Policy
Effective October 7, 2026
This policy explains how SSEI LLC ("SSEI", "we", "us") collects, uses and shares information through sseillc.com and the SSEI Loyalty service. It covers two groups of people:
- Business customers: shop owners and staff who sign up for SSEI Loyalty.
- Shoppers: people who join a shop's rewards program that runs on SSEI Loyalty.
When you join a shop's rewards program, that shop decides how your information is used for its program, and SSEI processes it on the shop's behalf. Questions about a specific shop's program can go to that shop or to us.
Information we collect
From business customers
- Name, email address and phone number
- Shop details: shop name, type of business, register (POS) system, number of locations, chosen plan, reward settings and any notes you send us
- If you connect a register or a Google Business Profile: the access you approve, such as transaction totals or review content. We never ask for your passwords.
From shoppers
- First name and mobile phone number
- Whether you agreed to receive text messages, and when you agreed
- Your rewards activity at that shop: stamps, visits, rewards redeemed, and the dates they happened
Collected automatically
- Basic technical information our hosting provider records when you load a page, such as IP address, browser type and the approximate country of the request. We use it to run and secure the service.
- Our pages load fonts from Google Fonts and some code from cdnjs (Cloudflare). Those providers receive your IP address when your browser requests the files.
- We do not use advertising cookies, tracking pixels or cross-site tracking.
How we use information
- To run rewards programs: record stamps and visits, show your stamp card and let shops redeem rewards
- To set up and support business customers, including emails about their account and setup calls
- To send text messages to shoppers who opted in, on behalf of the shop they joined
- To send review requests and help shops reply to reviews, when a shop turns these features on
- To give shops reports about their own program, such as member counts and visits
- To keep the service secure, prevent fraud and abuse, and meet legal obligations
Text messages
- Agreeing to receive texts is optional and is never a condition of joining a rewards program or making a purchase.
- Message frequency varies, up to 4 messages per month unless the shop's program says otherwise. Message and data rates may apply.
- Reply STOP to stop receiving texts at any time, or HELP for help. You can also email info@sseillc.com.
- We do not sell, rent or share mobile phone numbers or text message opt-in consent with third parties or affiliates for their marketing purposes. We share them only with the providers that deliver the messages for us.
How we share information
- With the shop you joined. A shop sees its own members' names, phone numbers, text preferences and rewards activity, and can download that list. Shops never see other shops' members.
- With service providers who run parts of the service for us under contract, such as Cloudflare (hosting and database), Brevo (email) and our text message provider and carriers. They may use the information only to provide their services to us.
- For legal reasons, when we believe disclosure is required by law or needed to protect the rights, safety or property of SSEI, our customers or others.
- In a business transfer, such as a merger or sale of assets, subject to this policy. Text message consent is never transferred for another company's marketing.
We do not sell personal information.
How long we keep information
We keep information for as long as an account or rewards program is active. When a shop closes its account, we delete or anonymize its members' information within 90 days, after giving the shop a chance to download it. A shopper's information is deleted sooner if they ask us or the shop to delete it. We may keep limited records longer when the law requires it.
Your choices and rights
- Stop texts: reply STOP.
- See, correct or delete your information: email info@sseillc.com from the email address or with the phone number involved, and tell us which shop's program it relates to. We will respond within 30 days.
- Depending on where you live, you may have additional privacy rights under state law. We honor those requests as the law requires, and we will not treat you differently for using them.
Security
We use encrypted connections (HTTPS), private links for shop owner pages and check-in screens, and access controls at our providers. No system is perfectly secure. If we learn of a breach that affects your information, we will notify you as the law requires.
Children
SSEI Loyalty is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has joined a program, email us and we will delete the information.
Changes to this policy
We may update this policy. We will change the effective date above, and for significant changes we will notify business customers by email.
Contact
SSEI
info@sseillc.com